Job Details

**Customer Service Representative**

Wilsonville, OR Job ID 2022-3938 # Positions 1 **Position Summary**

The inside Sales Representative reports directly to the branch manager and will be responsible for selling products to businesses, manufacturers, and individuals over the phone and at the Distribution Center.

* Provide prompt personal service to customers at walk-in counter.

* Builds and maintains customer relationships.

* Manage existing customer accounts.

* Handle inbound calls to convert to sales.

* Provide customer support regarding part numbers, pricing, and orders, etc.

* Introduce new products, product options, and help with replacement product.

* Prepares quotes for customers.

* Process customer purchase orders/orders by entering in WDS program.

* Bill customer accounts.

* Create bill of ladings using Transportation Insight and organize delivery paperwork for company deliveries.

* Coordinate shipment details based on delivery schedules internal and external.

* Investigate and resolve deliveries that are late, lost, or damaged for the customer.

* Coordinate and process returns.

* Reconcile cash to cash paid invoices.

* Perform other tasks or duties as assigned.

**Requirements**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.