Job Details

Number of hires for this role 1 **BenefitsPulled from the full job description**

Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Life insurance **Job details**

Job Type Full-time **Full Job Description**

**TCI** is committed to meeting your expectations by providing the highest quality, most reliable organic reagents in the fields of Synthetic Chemistry, Life Science, Materials Science, Analytical Science, and more. Our specialty organic and inorganic chemicals are recognized as best-in-class by top research labs, universities and manufacturers. We strive to have the highest product availability on the market and with strategically placed warehouses, count on TCI having the research chemicals in-stock and ready to ship when you need them.

The Customer Service Representative is responsible for processing orders for reagent chemicals received by telephone, fax, E-mail or mail. Receives orders for reagent chemicals via facsimile, email, phone or mail and inputs necessary data into order entry system. Contacts customer if there is additional information needed or there are any anticipated issues that may arise from completing the order.

**Primary Duties*:***

* Talks with customers by phone to receive orders for reagent chemicals and inputs necessary data into order entry system. While taking order, informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.

* Responds to non-technical questions concerning info such as MSDS, CofA sheets, etc.

* Investigates and resolves customer problems with deliveries.

* Assists in maintaining customer information in various systems.

* Sets up accounts in SAP for new customers.

**Qualifications and/or Skills*:***

* To perform this job successfully, an individual should be able to fully understand the SAP system software; Excel Spreadsheet software and Word Processing software.

* Must be able to utilize appropriate communication methods (Microsoft Teams, Nextiva Phone System, and Outlook email) so employees can stay connected with managers and co-workers. Must type minimum 45 words per minute.

* Ability to learn & understand basic chemical names.

* Must have strong and reliable internet connection and the ability to work from home.

* Must have a suitable workspace free from interruptions and an environment where inbound customer calls can be taken.

**Education*:***

* High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

**Supervisory Responsibilities*:***

This position has no supervisory responsibilities.

**Benefits*:***

* Medical Plan

* Dental Plan

* Vision Plan

* 401(K) Saving Plan

* Education Assistance Program

* Section 125 Flexible Spending Account

* Life Insurance and Short-Term and Long-Term Disability Plans

If you are interested in this position, please send a resume to: Duha.al-sheikhly @tcichemicals.com

***We are an Equal Opportunity Employer requiring all interested applicants to pass a pre-employment drug test and background check.***

Job Type: Full-time

Benefits:

* 401(k)

* Dental insurance

* Disability insurance

* Employee assistance program

* Flexible spending account

* Health insurance

* Life insurance

* Paid time off

* Vision insurance

Schedule:

* Monday to Friday

Work Location: One location

**Location**

TCI America in Portland, OR 97203 |