Job Details

**Visitor Center - Retail Lead** Location **Tillamook, OR** Req # **2732** # of Openings **1** **Visitor Center** **- Retail Lead**

*Come join the Tillamook Team where our philosophy is Dairy Done Right.* *As an independent farmer-owned cooperative, we have been guided by good, honest values since 1909. We believe in putting quality over profit, natural over artificial, and that hard work can never be outsmarted. Were taking a stand for real food, because everyone deserves better.*

*We invite members of all diverse communities to join our workforce. At Tillamook, we believe that inclusion and diversity are central to our cultural strategy. In order to achieve our growth ambition and compete and win in the marketplace, we believe we make better decisions and build stronger teams when we invite and rely on diverse perspectives, thoughts, backgrounds and cultures into our work and to fuel our innovation and growth. To us this means creating a climate of inclusion where all employees feel valued and a sense of belonging. We believe this will make us a better consumer brand and employer.*

**About you:**

Our team members understand our vision, contribute to our mission, thrive on innovative thinking, hard work, and good, honest values. We live by these shared values: We are Good Stewards, We believe in Uncompromising Quality, We work as One Team, We Play to Win, and We Genuinely Care for each other.

**What you will do:**

The Retail Lead contributes to the successful day-to-day operations with world-class guest experience and providing a safe and respectful environment for guests and employees alike. The Retail Lead provides on the ground leadership of the retail staff. This role is responsible for on the ground support, training, and directing of the retail team. The Retail Lead upholds Tillamooks Shared Values, performance, and behavior standards, leading their team to do the same. This role champions outstanding guest interactions, upholds Tillamook brand merchandising presentation standards, performs opening and closing procedures, assists with inventory, stocking items, maintaining adequate cash in registers, as well as all other responsibilities directed by the management team.

Heres a day in the life:

* Ensure all company standards for quality, customer service, health and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Genuinely Care. Provide training to new employees on their assigned duties.

* Be adaptive to business needs by being flexible with work duties and working cross functionally across the business. Be willing to take on responsibilities and challenges, establish and achieve goals, and learn and master job duties

* Build professional and respectful working relationships with all internal and external vendors, customers, coworkers, and management.

* Demonstrate outstanding customer service when responding to customer comments and concerns

* Work closely with employees to provide real time, candid, and honest feedback to ensure their success. Partner with management with trends or challenges as appropriate.

* Assign tasks and set goals for the day; ensure the team stays on task. Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.

* Have intimate knowledge of the Break Policy, Attendance Policy, Opening/Closing Building Policy, Disruptive customers in the VC policy, emergency response policy, unattended bags in the VC policy, guns in the VC policy, missing child in the VC policy, reporting visitor incidents/accidents policy, and all other future policies that have to do with the Tillamook Creamery.

* Take an active role in improving processes by providing feedback and suggestions to management

* Manage labor usage (i.e. sending crew home when not needed, calling crew in when needed, temporarily assigning crew to other areas, etc.) to support business needs and partner with management as appropriate. Create daily break schedules that aligns with the break policy, ensure employees can take their breaks on time, and assist with providing break coverage.

* Maintain up-to-date knowledge on all retail items and products to answer customer questions, provide information, and resolve all inquiries.

* Ensure cash drawer accuracy, keep sufficient change in petty cash drawer, assist/perform cash drawer change orders, and void transactions and approve payment exceptions when necessary. Assist with alcohol sales in accordance with OLCC rules.

* Train staff to provide a consistent guest experience through friendly, knowledgeable, and efficient service utilizing the Retail Associate Training Checklist and Onboarding packet.

* Perform all tasks of a Retail Associate. Act as cashier, stocker, custodial, etc. to support the needs of the business.

* Arrange merchandise under the direction of the retail management staff and uphold Tillamook brand guidelines regarding merchandising.

* Assist in organizing and executing promotions and sales events. Help fulfill donations, webstore, and gift basket requests.

* Be present for and assist with inventories and special events

* Other duties as needed and assigned

**Education and Experience:**

* A high school diploma is required.

* 2+ years of Customer Service Experience required

* 2+ years of Cash Handling Experience required

* 2+ years of POS (Point of Sales) Knowledge preferred

* 2+ years of training and leading retail associates preferred

Other

* Must obtain food handlers card within 30 days of hire

* Ability to follow written and verbal instructions

* Must be able to speak, read, write, and understand English

**Industry-leading benefit and reward programs:**

We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued, and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds, and cultures to inform our work, to help us be better as a brand and as an employer, and to fuel our success. We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

*Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO/AA*

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