Job Details

Title:Financial Aid Customer Service Specialist IDepartment:Financial AidLocation:Main CampusPay grade level: Grade 11

Compensation: $34,977 - $43,721

Employee category: Staff

Position Type: Full Time

FLSA status: Non-Exempt Job Code: SA051FTNFAS

Department: Financial Aid

Division: Enrollment Management

Reports to: Assistant Director of Financial Aid

Positions Supervised: None

Location: Main Campus * Assess the needs of the walk-in public by answering financial aid questions and/or referring specific concerns to other professional office staff.

* Process documents and ensure accurate intake of all financial aid forms as they relate to Federal Verification, Federal Work Study, Federal Student Loans, and all other Financial Aid areas

* Determine a students eligibility for internal book vouchers and relaying information to the appropriate campus personnel.

* Direct student interactions between KCKCC Financial Aid Office and other internal offices as it pertains to student enrollment (i.e.: Business Office, Admissions, Registration and Advising).

* Lead prospective and current students through the completion process of the Free Application for Federal Student Aid and guide them to other staff when appropriate.

* Advise students in the preparation of their Federal Student identification (ID) and troubleshoot student Federal Student Aid ID (FSA ID) problems.

* Distribute financial aid information and publications to the public and to others on campus.

* Respond promptly to telephone calls and e-mail inquiries as well as assist in the management of the general office e-mail box.

* Organize and scan documents into batches and link documents into document imaging system for the entire financial aid office.

* Manage the receipt and delivery of office mail and faxed documents, including keeping track of returned mail.

* Prepare Financial Aid Office mailings to students on an ongoing basis.

* Manage and order needed documents and other office supplies for the Financial Aid Office.

* Request missing or incomplete documents from students.

* Develop a clear knowledge of both federal and institutional policies as they relate to the student financial aid and enrollment process.

* Represent the Student Financial Aid Office at various campus and public events.

* Ability to multi-task and prioritize in a demanding environment, supporting department goals.

* Ability to effectively communicate with a diverse campus community in a courteous and professional manner necessary.

* Ability to work with minimal supervision in cooperation with other office staff.

* Ability to maintain effective and cooperative working relationships with staff, faculty, students and public.

* Must be able to handle difficult situations with diplomacy.

* Must possess accurate keyboarding skills and be able to enter data efficiently and accurately.

* Ability to maintain student confidentially in accordance with Family Educational Rights and Privacy Act (FERPA).

* Other duties as assigned.

* Ability to work well with individuals with varying personality traits, abilities, and capabilities, both on the telephone and in person.

* Experience in troubleshooting and investigating unusual situations helpful.

* Must have the ability to organize work well and operate with composure under the pressure of deadlines.

* Excel at attention to detail.

* Proficiency in operating a computer and Microsoft Windows operating system software.

* Associate or higher degree required with two (2) years of relevant experience **-OR-**

* High School Diploma/GED with at least four years of relevant experience.

* Employment is dependent on successful access to the National Student Loan Data System and other relevant financial aid systems.

* Must be in good standing on all federal student loans or not owe an overpayment on any federal grant.

* Bachelors or higher Degree

* Experience working in a community college environment

* Bilingual in Spanish

* Read the job announcement carefully noting the initial screening date, minimum qualifications, and required information. Note that information contained in your application materials will be used to determine if you meet the minimum qualifications for the position. Make sure you complete/submit all the documents listed as required.

* If the position lists a required transcript (during the application process) unofficial transcripts may be submitted. However, please note that upon selection for hire, you will be required to submit official transcripts.

* Ensure that your transcripts show that a degree was awarded or conferred if you are stating that it is your highest level of education completed. If you certify your level of education and it cannot be verified from your transcript(s), your application may not be referred to the selection committee.

* Foreign degrees are acceptable provided they have been translated and/or shown to have equivalency to a United States: Associate, Bachelor, Master, or Doctorate level degree.

* Documentation verifying completion of a degree, course work within a discipline, or other educational criteria should be electronically attached (uploaded) to your application.

* Three (3) professional references with phone number and email addresses are required.

* A college selection committee is responsible for application review and interviews. The final candidate(s) selected to be hired will be made by the hiring manager.

* Successful completion of a background check on all persons recommended for employment is required Individual hiring departments may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection/hiring process.