Job Details

Salary: $15.16 - $22.75 Hourly

Location : Klamath Falls, OR

Job Type: Part-time

Job Number: 2023-3

Department: Academic Affairs

Opening Date: 04/22/2024

Description

JOB SUMMARY

The Testing Center Proctor coordinates the daily operation of testing and assessment duties by maintaining and handling all related records, budgets, and communications, and promotes a secure testing environment while creating a positive learning experience for students.

This is a part-time position of 30-39 hours per week. During Training- $13.20/hr. After Training - $15.16 - $22.75/hr. depending on experience and degree.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform the job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position description satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Coordinates the daily operation of testing and assessment duties by maintaining and handling all related records, budgets, and communications.

• Performs daily site opening/closing procedures.
• Takes ownership of all test center procedures and identifies areas of improvement.
• Maintains cleanliness of all test center equipment/furniture and promotes a professional testing center atmosphere for all users.
• Maintains daily testing schedules, records, and test files.
• Maintains inventory of assessments and testing materials.
• Maintains and files testing results, records correspondence and tests, and ensures record security.
• Interfaces with testing entities at the local, state, and national levels.
• Handles incoming and outgoing communications, including phone calls, emails, and mail.
• Collects examination fees, records financial transactions, and delivers financial deposits.
• Collects daily statistics.

Promotes a secure testing environment while creating a positive learning experience for students.

• Administers/monitors computer-based, Internet-based, and paper/pencil tests.
• Checks in candidates, verifies IDs and eligibility, explains exam procedures/test center rules, monitors examinees, and provides technical assistance during examination time.
• Utilizes professional proctoring procedures to support a secure testing environment. Procedures include consistent verification of ID, verification of student electronic records, verification of instructions, and close proctoring of all students using physical observation, video monitoring, and electronic monitoring software.
• Provides high-quality customer service, reception, and accurate intake for all test takers.
• Provides technical assistance, as needed, and/or communicates with technical support to investigate/resolve technical issues.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES NEEDED TO PERFORM THIS ROLE

• Strong ability to troubleshoot technical/computer issues and communicate technical concepts.
• Strong customer service skills, including ability to maintain composure under pressure, interact routinely with others face-to-face, by telephone, and through other communication modalities.
• Excellent interpersonal skills and the ability to work effectively with diverse personalities.
• Strong organizational skills and the ability to work independently.
• Available to work flexible hours weekly including evenings and weekends.
• Ability to work in a fast-paced but quiet environment with minimal supervision, learn detailed procedures and handle a reasonable amount of stress.
• Ability to think quickly and make appropriate decisions based upon testing center rules and requirements.

EDUCATION AND EXPERIENCE

• Strong customer service experience required.
• Bachelor's degree or above preferred.
• Experience proctoring tests is preferred.

Supplemental Information

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Frequently moving from stationary sitting positions to standing and walking.
• Ability to stoop, bend, and reach.
• Ability to lift 20 lbs.

Klamath Community College is an Affirmative Action / Equal Opportunity / Veteran / ADA Institution embracing diversity. We encourage and welcome women, minority, veteran, and disabled candidates.

Open until filled.

Employee Signature:

Date:
MM/DD/YY

• A monthly contribution toward the purchase of the Health Insurance Package (or the actual premium for the health insurance package selected, whichever is the lesser amount)

• Vacation leave @ 80 hrs per year (pro-rated from hire date)

• Personal leave @ 2 days per year (2 days if hired before December 31)

• Sick Leave accrued @ 1 day per month

• Holidays as defined in the Personnel Policies (12)

• Bereavement Leave allowance of 5 days per occurrence

• Individual employee option to participate in an IRC 125 Flexible Spending Account Plan

• Employee option to participate in a 403(b) tax-deferred annuity and/or 457 (b) deferred compensation plan

• Group Life Insurance @ twice annual salary for employee only

• Group Long Term Disability Insurance for employee only

• Group Accident Insurance @ $300,000 for employee only

• Employee option to purchase additional life insurance for employee and employee's dependents

• Employee Assistance Program (EAP) coverage for employee and employee's dependents

• AFLAC: Employee option to purchase additional life insurance for employee and employee's dependents

• MASA - air transport for medical

• Public Employees' Retirement System - PERS (upon meeting State eligibility requirements)

• Tuition waiver for employee and employee's dependents for unlimited Klamath Community College District credit and non-credit courses