Job Details
Client Services Escalation Analyst
2024-12-21 Akkodis all cities,OR
Description:
Desired Qualifications:
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at mohammed.jeelani@ akkodisgroup.com .
Pay Details: $19.00 to $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Akkodis is seeking a Client Services Escalation Analyst for a Contract job with a client in Beaverton, OR (Remote). The candidate will be expected to analyze trends within escalations and maintain high attention to detail.
Rate Range: $19/hour to $24/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Client Services Escalation Analyst job responsibilities include:
- Providing timely and accurate responses to escalations, demonstrating a sense of urgency and professionalism.
- Researching complex claimant inquiries and process issues, and communicating findings with project teams, claimants, and operational departments.
- Developing FAQs and identifying deficiencies to reduce future escalations.
- Assisting in the creation of operating standards to ensure consistent service across escalation teams.
- Mentoring team members and fostering a collaborative environment between client services and other departments.
- Managing work orders and preventive maintenance tasks, ensuring proper follow-up and closure.
- Analyzing trends within escalations to identify recurring issues and implement improvements.
Desired Qualifications:
- College degree required.
- Minimum of 1 year of experience as a Customer Service Coordinator, high-volume Administrative Assistant, or closely related role.
- Excellent verbal and written communication skills, with a strong emphasis on clear, concise written communication.
- Proficiency with Microsoft Office Suite, specifically Excel, Word, and Outlook, and strong analytical skills.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at mohammed.jeelani@ akkodisgroup.com .
Pay Details: $19.00 to $24.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance