Job Details

Pet Grooming Services Specialist

JOB SUMMARY: Direct and coordinate pet grooming department employee, facility, and customer activities including recruiting, hiring, and shop standards through audits, grooming services, pricing, and systems.
Responsibilities

• Assist in developing and coordinating Pet Groomer recruitment, selection, training, and related processes.
• Assists in overseeing and monitoring pet grooming shop and individual Pet Groomer and Technician performance.
• Assist in conducting quarterly Grooming Facilities/Safety Reviews
• Assist in developing and coordinating grooming services, pricing, and grooming department promotions.
• Supports DSO with developing, maintaining, and directing grooming department facility, equipment, and service standards.
• Supports in leading and coordinating pet grooming customer satisfaction and business growth.
• Utilizes best practices to continuously improve pet grooming department practices, systems, and product use.
• Works closely with Store Managers, Product Merchants, Marketing, and Wilco staff to maintain efficient, growing, and profitable pet grooming centers.
• Provides support with pet grooming services at multiple locations.
• Leads and participates in regular and special meetings.
• Leads special grooming department project management activities as agreed.

• Highly skilled in dog and cat grooming.
• Knowledge of grooming industry best practices.
• Demonstrated ability to manage multi-location business activities.
• Ability to communicate effectively verbally and in writing.
• Ability to interact effectively with customers and co-workers.
• Knowledge of basic accounting principles and practices.
• A valid driver's license with a clean driving record is required.

• 5 years of pet grooming experience.
• 2 years of pet grooming or related department supervision.
• 2 years of multi-location services experience.
• Degree in business or related field or equivalent experience.

• Ability to work in a pet grooming environment.
• Ability to lift and maneuver pets to 50 pounds.
• Able and willing to frequently travel to locations in Oregon, Washington, and California.

• Ability to work in confined areas and around pets.
• Frequent travel to locations in Oregon, Washington, and California.