Job Details

[Call Center / Remote] - Anywhere in U.S. / Up to $24.93 per hour / Medical, dental & vision / 401k match / PTO - As a Contact Center Representative at Cortica, you will: Manage first contact resolution for client call-ins and emails with scheduling issues; Route calls as needed to the appropriate personnel; Keep records on details of customer interactions; Assist with client appointment cancellations and rescheduling in real-time; Serve as the liaison between multiple teams while working collaboratively with scheduling, care navigator, enrollment, benefits team members, and other Cortica staff to support and understand overall scheduling for services...Hiring Immediately >>