Job Details

Job Description

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible, and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and care providers.

By joining Datavant, you're stepping onto a high-performing, values-driven team. Together, we're tackling some of healthcare's most complex problems with innovative solutions. Our team brings diverse professional, educational, and life experiences to realize our bold healthcare vision.

What We're Looking For:

As an Operations Support Engineer at Datavant, you will own customer issues from report to resolution, researching, diagnosing, troubleshooting, and identifying solutions. You will proactively identify and address potential customer pain points and escalate unresolved issues following standard procedures.

What You Will Do:

• Serve as the first point of contact for issue resolution.
• Research and identify solutions to software issues.
• Diagnose and troubleshoot technical issues, including account setup and configuration.
• Track issues through to resolution within agreed timelines.
• Escalate complex issues to appropriate internal teams (e.g., software developers).
• Provide prompt and accurate feedback to customer operations.
• Utilize internal or external resources to deliver accurate solutions.
• Log all issues and solutions properly.
• Manage multiple open issues simultaneously.
• Follow up to ensure systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge through notes and manuals.
• Learn and work with emerging technologies.
• Maintain positive relationships with customers and developers, demonstrating excellent interpersonal skills.

What You Need to Succeed:

• Strong analytical, problem-solving, communication, and collaboration skills, with a willingness to learn and adapt.
• Excellent written and verbal communication skills.
• Experience with Python.
• Knowledge of Relational and NoSQL databases, RESTful APIs.
• Ability to work under pressure and meet deadlines.

What We Offer:

• Comprehensive health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• Retirement savings plan.
• Opportunities for career growth and development.
• Employee wellness programs.
• Additional benefits based on location and role.

Salary:

The estimated total cash compensation range for this role is $58,000-$72,000.

We are committed to diversity and inclusion, offering equal employment opportunities without regard to race, color, religion, sex, veteran status, or other protected statuses. Our total rewards strategy supports a high-performance culture where all employees belong and thrive.

Note: This job is not eligible for employment sponsorship.

To ensure safety, many clients require health screenings and vaccinations. Exemptions are reviewed on a case-by-case basis, depending on location and medical considerations.

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