Job Details

Description
JOB SUMMARY
The Front Desk represents the College as its first point of contact with the public, both in-person and by phone, performing job duties while exhibiting excellent customer service. The Front Desk assists with monitoring and troubleshooting the telephone system; provides general assistance with advising and registration; stocks the reception area with up-to-date materials and keeps it organized, and ensures that reception duties are covered.
Open until filled.
Examples of Duties
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform the job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position description satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Greets all guests who enter Build 9's lobby
* Answers incoming calls, directs to appropriate department to respond to caller's needs or resolves needs, if appropriate. Takes messages and responds to general inquiries.
* Checks and responds to voicemail in Ring Central. Handles or forwards calls to appropriate staff.
* Manages lobby traffic flow, monitors lobby wait times, and asks for assistance when needed during high volume times.
* Provides students and prospective students with access to appropriate general College information, registration information, and forms.
* Abides by Federal Educational Rights and Privacy Act (FERPA) regarding student records.
* Maintains an adequate supply of forms, information, College schedules, catalogs and other material.
* Ensures that the reception area is kept neat and orderly.
* Makes the lobby friendly, welcoming, and enjoyable for visitors.
* Scans documents and Student Service forms into SharePoint.
* Update students' information in students' records, when appropriate.
Qualifications
KNOWLEDGE, SKILLS AND ABILITIES NEEDED TO PERFORM THIS ROLE
* Good interpersonal and customer service skills
* Strong written and verbal communication skills
* Able to work with a diverse variety of people under sometimes busy and stressful circumstances
Supplemental Information
PHYSICAL DEMANDS AND WORKING CONDITIONS
* Frequently moving from stationary sitting positions to standing and walking
If you have never applied for a position with Klamath Community College before, click "Create an account."Need help? Please visit the Career Services Center in Building 4, Room 415 or ...@klamathcc.edu.
It is the policy of Klamath Community College to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
If you require this information in an alternate format, please as a member of the Career Services Center team.
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Date: _________________________
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