Job Details

Commercial Loan Servicing Manager

This position is responsible for the Specialized Loan Operations team, which manages Trustmark's most complex and high-profile Commercial Real Estate (CRE) and Commercial and Industrial (C&I) loans, including bank-led and purchased participations, syndications, and Shared National Credits (SNCs). This position oversees all booking, servicing and maintenance functions performed by the team while also serving as the primary contact for relationship managers and senior management on all specialized loan operations related to customer service issues. This role is pivotal for ensuring the integrity, efficiency, and compliance of our specialized lending operations.

Responsibilities:

• Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals.
• Direct all daily servicing activities for complex Commercial & Industrial (C & I) and Commercial Real Estate loans, including participations, syndications and Shared National Credits (SNC).
• Oversee the specialized loan operations team responsible for loan booking, post-booking servicing, and account maintenance.
• Interface with relationship managers and senior management to resolve loan operations-related customer service issues that are often complex and time sensitive.
• Analyze procedures and make recommendations for automating and streamlining workflows.
• Ensure the portfolio is serviced properly through evaluation of current staffing levels, software, and equipment needs.
• Work closely with the Core Loan System Process Manager and other loan operations managers in developing and implementing departmental operating procedures consistent with regulatory requirements, bank policies, and strategic objectives.
• Assist the Core Loan System Process Manager in coordinating loan operations data for participation, syndication and SNC reporting and ensure compliance adherence to bank policies and regulations.
• Approve performance reviews, compensation requests, and hires. Develop subordinate managers through mentoring, job enrichment, and cross-training.
• Perform additional duties as assigned.

Qualifications:

• High school diploma or GED Minimum of 5 years of banking experience in a loan operations or commercial lending role with a preference for experience managing the booking and servicing process for complex commercial loans (including participations, syndications and Shared National Credits (SNCs).
• Strong knowledge of commercial lending business, credit and lending terminology, bank regulatory requirements, and credit risk management.
• Extensive experience utilizing core banking software capable of performing booking and servicing functions for sold or purchased participations, syndications, and SNCs.
• Specific experience with Fidelity Information Services'(FIS) Advanced Lending Solution (ALS) platform, particularly FIS's ALS loan system, is preferred.
• Strong interpersonal, supervisory, and managerial skills.
• Ability to handle multiple complex projects simultaneously.
• Exceptional analytical and problem-solving skills, with the ability to understand complex loan structures and documentation.
• Strong leadership and communication skills, with a focus on team development and stakeholder management.
• High level of attention to detail and the ability to work under tight deadlines.
• Two or more years college education in a business, finance, or accounting field preferred.

Physical Requirements/Working Conditions:

Must be able to sit for long periods of time and use a computer keyboard and/or mouse, while viewing computer screens.