Job Details

DPP is seeking a Sr. Client Advocate for an opportunity in Columbia, SC.

Location: Hybrid in Columbia, SC. Onsite 3x per week and other days if needed
Duration: 12 months, W2 position
Work authorization: US Citizen

Position summary:

• The Client Advocate serves as the primary liaison between the IS organization and its customers, ensuring an exceptional customer experience and representing the customers interests internally.
• This role focuses on building strong relationships, resolving issues, and driving client satisfaction and retention.
• Standard work hours: Flexible but typically between 7:30am - 8:30am to 4:30 - 5-30pm

Required technologies:

• Infrastructure: Windows Server, Linux, IBM mainframe
• Databases: Oracle, SQL Server, DB2
• Security tools: Okta, Splunk

Nice to have:

• Networking & Hardware: Dell EMC, Cisco UCS
• Cloud & Virtualization: Azure, AWS, VMware

Minimum required work experience:

• 7 years of IT related experience including experience in client relationship management, I/S marketing, and process/product improvement.

Education/equivalency:

• Bachelor's degree (any major);
• OR, Associate degree (any major) plus 2 years of job-related experience;
• OR, 4 years of related work experience (total 11 years of experience without a degree)

Responsibilities:

• Act as the voice of the customer within the organization, ensuring their needs and feedback are addressed.
• Build and maintain trusted relationships with the customer, serving as a point of escalation for complex issues.
• Collaborate with internal teams to resolve customer concerns promptly and effectively.
• Educate customers on products, services, and best practices to maximize value.
• Monitor customer satisfaction and identify opportunities for improvement.
• Provide insights to influence development and service enhancements.

About the team:

• The Medicare Client Support team is composed of a manager and seven highly skilled Client Advocates. Each team member brings a unique and diverse background within the Medicare industry, contributing a wealth of knowledge and perspectives that strengthen our collective expertise. They pride themselves on becoming innovative, out-of-the-box thinkers who approach challenges with creativity and strategic insight.
• The culture is built on openness, transparency, and inclusiveness. They foster an environment where ideas are welcomed, collaboration is encouraged, and every voice is valued. This inviting atmosphere empowers the team to work cohesively, share knowledge freely, and deliver exceptional service to their clients.

Interested? Learn more:
Click the apply button or contact our recruiter Alan at ...@dppit.com to learn more about this position (#26-00060).

US Citizen: This role requires the ability to obtain a low-level (Public Trust) US security clearance, which requires a thorough background search and US citizenship. Residency requirements may apply. EOE/AA/V/D

DPP offers a range of compensation and benefits packages to our employees and their eligible dependents. Call today to learn more about working with DPP.