Job Details

Human Services Case Manager

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!

Summary of Duties

As a Human Services Case Manager, you will:

Determine initial and on-going Medicaid eligibility for long term services and supports (LTSS), to develop and implement service plans, to coordinate the provision of services for community-based care and nursing homes, and to regularly review and update Medicaid eligibility and monitor service plans.

Major duties include:

Regular attendance is an essential function required to meet the demands of this job and to provide necessary services. Employee is required to do the following:

• Perform position duties in a manner that aligns with the agency's core values and promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engage in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related associations. Develop positive working relationships with agency staff and managers through active participation in accomplishing group projects and in identifying and resolving problems in a constructive manner. Demonstrate openness to constructive feedback and suggestions, in an effort to strengthen work performance. Actively engage in and contribute to a positive, respectful, and productive workplace culture and atmosphere.
• Screen and interview applicants/recipients, relatives, and other interested persons in the field, to determine initial and on-going eligibility for Long Term Care Services, health care, social service, diversion/transition, and protective service's needs. Inform clients of rights and methods of recourse.
• Develop detailed, individualized case management plans for clients. Conduct on site field reviews using OR ACCESS, CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services to clients according to rules, regulations, and the individual case plans. Conduct (direct and indirect) contacts with consumers or their authorized representatives.

Minimum Qualifications

A valid driver's license and acceptable driving record are required for this position.

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field.
• OR A bachelor's degree in any field AND ONE YEAR of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
• OR An associate degree in a Behavioral Science, Social Science or a closely related field AND TWO YEARS of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
• OR Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

Essential Attributes

We are looking for candidates with:

• Experience effectively working independently, using problem solving and critical thinking skills
• Experience efficiently managing a workload in a constantly changing work situation, as well as plan for and resolve complex problems.
• Experience analyzing information or situations to make good decisions within program rules and policies
• Demonstrated ability to coordinate and maintain consistent communication with consumers, colleagues, and community partners via phone, email, in-person meetings, and virtual platforms such as Microsoft Teams to ensure timely follow-up and service coordination.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• This position requires work on site and is not a remote position.
• The office is open from 8am-5pm, Monday through Friday. The needs of the public will be adequately served.
• The work schedule for this position is a 40-hour work week. May require some overtime work before and after scheduled work hours and on weekends.
• General office conditions. This position also includes an office environment that includes long periods of sitting for data entry, document reviews and desk side interviewing.
• Daily ongoing use of a keyboard and CRT screen are necessary. There may be physical exertion such as climbing stairs, walking on uneven terrain and transporting a laptop.
• May come into contact with irrational, hostile or angry people who could become physically aggressive or have weapons.
• May come into contact with persons with communicable diseases such as staph infections, Hepatitis, MRSA or lice.
• This position requires a valid driver's license and an acceptable driving record. If not, you must be able to provide an alternate method of transportation.
• This position requires travel of more than 100 miles per one-way trip. You must travel to homes of clients, hospitals, nursing facilities and other facilities as well as other field offices and to Salem.
• Travel may be in inclement weather.
• This position requires a good attendance pattern, and appropriate use of accrued paid leave in order to ensure branch coverage for vacations and other leaves, as well as acceptable customer service for our clients, community partners and the general public.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number: REQ-194445.
• Email: Amy.Acree@odhs