Job Details

About Contextual

Contextual partners with clients to deliver cutting-edge AI solutions that transform tasks, processes and operations with a focus on scale and ROI. By leveraging the Contextual.io platform, we help organizations streamline and automate workflows, drive organization and operational efficiencies, and unlock new revenue opportunities.

About the Role

As a Solution Delivery Support team member, you will play a crucial role in bringing our innovative AI solutions to life for our clients. Working directly alongside Solution Delivery Leads, you will assist in all phases of the project lifecycle, from initial discovery to final implementation. This is a hands-on role perfect for a proactive, detail-oriented individual who is eager to learn and grow their skills in AI, low-code development, and client-facing project delivery.

Key Responsibilities

Client Discovery & Needs Analysis

• Assist in client workshops and meetings by taking detailed notes, documenting business requirements, and organizing feedback.
• Help map user journeys and surface opportunities for automation and AI enhancement based on firsthand experience and operational insight. Focus on users, existing systems / behaviors, and process changes.

• Conduct internal sessions to translate client needs into concrete AI workflows, leveraging capabilities such as hyper-scale models, natural language processing, machine learning, predictive analytics, and intelligent automation.
• Assist in translating technical designs into functional components within the low-code platform.

• Help coordinate project tasks, track progress against timelines, and prepare status updates for internal teams and clients.
• Maintain clear and organized project documentation, ensuring all assets are up-to-date.

• Execute test plans to validate solution functionality, workflow triggers, and data accuracy.
• Document bugs or issues with clear, reproducible steps and assist the development team in troubleshooting or enhancing functionality.

• Assist in preparing client-facing materials, including presentations, user guides, and training documentation.
• Support the change management process to help ensure successful client adoption.

• Hands-On & Eager to Learn: A proactive, "roll-up-your-sleeves" mentality. You are a problem-solver who enjoys building things and is motivated to learn new technologies and processes.
• 1-3 years of experience in a technology-focused role, such as a business analyst, junior consultant, implementation specialist, or technical support specialist.
• • Experience with a low-code/no-code platform, CRM (like Salesforce), or a similar configurable software system.
  • Familiarity with technology concepts like APIs and data integration.
• Strong Organizational Skills: Excellent attention to detail and the ability to manage multiple tasks effectively.
• Clear Communicator: Strong written and verbal communication skills, with the ability to document technical information clearly.
• At this time, we are unable to sponsor employment visas (including H-1B, TN, or other work authorizations) for this position.

• Competitive salary and benefits package.
• Unlimited vacation where we encourage you to take it
• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• The chance to work on innovative projects with a talented team.