Job Details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in the United States.

As a Customer Success Manager, you will play a pivotal role in driving client satisfaction, adoption, and value realization across a diverse portfolio of enterprise customers. You will serve as a trusted advisor, helping clients maximize the benefits of advanced technology solutions while ensuring smooth, long-term relationships. Working closely with cross-functional teams, you will shape customer experiences, support strategic initiatives, and identify opportunities for growth. This role blends relationship management, technical insight, and strategic thinking in a fast-paced, innovative environment that values excellence, collaboration, and customer advocacy.

Accountabilities:

• Manage overall business relationships and long-term account retention, acting as the primary point of contact throughout the customer lifecycle.
• Develop key client relationships, building trust and fostering advocacy.
• Collaborate with internal teams to define and execute account plans, supporting renewals and expansion opportunities.
• Monitor customer performance metrics, demonstrating realized value versus expected outcomes.
• Identify risks within your customer portfolio and proactively implement mitigation strategies.
• Educate clients on best practices to achieve optimal results and product utilization.
• Facilitate communication between customers and product teams, including feedback collection, beta program support, and feature enablement.
• Lead Executive Business Reviews and satisfaction surveys to ensure alignment and measurable impact.

Requirements:

• 5+ years of relevant experience, including at least 3 years in a Customer Success Manager role.
• Proven ability to manage C-level relationships and multiple enterprise accounts, achieving high customer satisfaction.
• Experience with vendor-based anti-fraud or authentication solutions is a plus.
• Strong strategic thinking and ability to lead discussions with senior stakeholders.
• Excellent communication, presentation, and relationship-building skills.
• Proficient with CRM and customer success tools such as Salesforce and Gainsight, as well as Microsoft Office and Google Workspace.
• Analytical mindset with the ability to interpret customer data and identify trends.
• Willingness to travel up to 10% as needed.
• Adaptable, resilient, and resourceful in a fast-paced, dynamic environment.

Benefits:

• Competitive compensation with potential equity participation.
• Unlimited Paid Time Off (PTO) and additional company-wide rest days.
• Comprehensive health, vision, and dental plans, including employer contributions to Health Savings Accounts (HSA).
• Employer-provided life and disability coverage, with supplemental options available.
• Paid parental leave for all parents, including birth, adoptive, and foster parents, plus one year of diaper delivery for new additions.
• Remote-first work environment with flexible scheduling.
• Annual professional development and learning benefits.
• Retirement plan with competitive 401(k) match.
• Wellness programs, including telemedicine and Employee Assistance Programs.
• Home office setup allowance and recurring monthly phone/internet stipends.
• Choice of Apple MacBook Pro for work.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.