Job Details

A company is looking for a Service Desk Engineer to provide Tier 1 technical support in a remote environment.Key ResponsibilitiesServe as the first point of contact for incidents and service requests via various communication channelsTroubleshoot and resolve moderately complex hardware andsoftware issues across client environmentsManage a ticket queue and ensure adherence to defined SLAs and response targetsRequired Qualifications1-3 years of experience in a service desk or Managed Service Provider (MSP) environmentStrong working knowledge of Windows and macOS operating systemsExperience supporting Microsoft 365 environments including Exchange Online administrationHands-on experience with Intune and/or Apple device management toolsFamiliarity with networking fundamentals and RMM/PSA tools