Job Details

A company is looking for a Technical Support Manager - Product Support Engineer.Key Responsibilities:Lead and manage a team of Product Support Engineers, ensuring alignment with company objectivesOversee the resolution of complex technical issues and manage customer communications for enhanced satisfactionDevelop training programs for the technical application scientists team and maintain documentation of support processesQualifications:Bachelor's degree in a technical field or equivalent experienceMinimum of 5 years in a product support engineering role, with at least 2 years in a managerial positionStrong leadership and team management skillsKnowledge of industry standards and regulations relevant to the engineering fieldPreferred strong technical background in specific engineering domains (e.g., mechanical, electrical, software)