Job Details

A company is looking for a Real-Time Performance Analyst to manage intraday contact center performance.Key ResponsibilitiesManage contact agent staffing plans to achieve performance goalsProvide real-time performance management by addressing staffing gaps and rescheduling activitiesAnalyze contact center performance data to identify trends and troubleshoot issuesRequired QualificationsHigh school diploma or equivalent education and/or experienceTwo years of experience in a contact center environmentProficiency in Excel