Job Details

A company is looking for a Manager, Clinical Support.Key ResponsibilitiesHire, onboard, and foster a supportive culture for the Clinical Support Specialist teamDrive day-to-day operations and manage team scheduling to meet service level agreementsCollaborate with clinician leadership and cross-functional teams to resolve operational issues and improve clinical support deliveryRequired Qualifications2+ years of progressive leadership experience in customer success or patient care supportExperience managing high volume chat and ticket-based systemsAbility to adapt and innovate in a rapidly changing environmentData-driven problem solver with a focus on achieving KPIsConsistent access to a private work environment suitable for remote work