Job Details

Medical Virtual Assistant / Intake Coordinator

The Medical Virtual Assistant / Intake Coordinator plays a crucial role in patient intake, administrative support, and healthcare coordination. This position ensures a seamless intake process while managing patient information, scheduling, and communication in a healthcare environment.

Job Type: Full-time / Part-time Location: Remote / On-site

Key Responsibilities:

• Patient Intake Management: Collect and verify patient demographic and insurance information.
• Appointment Scheduling: Coordinate and schedule patient appointments with healthcare providers.
• Medical Record Handling: Ensure accurate data entry and management of patient records in Electronic Health Record (EHR) systems.
• Insurance Verification: Assist in checking coverage and eligibility for medical procedures.
• Patient Communication: Handle inbound and outbound calls, responding to inquiries with professionalism and empathy.
• Pre-Appointment Preparation: Gather necessary medical history and documentation before consultations.
• Coordination with Healthcare Providers: Facilitate communication between patients, providers, and insurance representatives.
• HIPAA Compliance: Maintain confidentiality and ensure adherence to healthcare privacy regulations.
• Administrative Support: Assist with medical billing, claims processing, and other administrative duties as needed.

Qualifications & Skills:

• Experience in medical administrative support or patient intake coordination.
• Familiarity with EHR systems such as Epic, Cerner, or eClinicalWorks.
• Knowledge of medical terminology and insurance processes.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive patient information with discretion and professionalism.
• Proficiency in Microsoft Office Suite, Google Workspace, and healthcare scheduling software.
• Background in medical billing and insurance verification is a plus.
• Previous experience in a remote healthcare support role preferred.