Job Details

Job Purpose
The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities:

Diagnose, troubleshoot and repair devices.

Provide recommendations for problem resolution.

Explain complex technician issues to customers in a non-technical, simple to understand manner.

Sell Home+ insurance program through Asurion.

Meet or exceed sales goals.

Provide repair and replacement estimates to customers.

Ensure that all repairs meet or exceed uBreakiFix quality standards.

Greet customers in a friendly manner and maintain a positive, fun work environment.

Answer phone calls with a professional, courteous and friendly demeanor.

Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.

Keep track of all devices and inventory while safeguarding all store stock.

Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.

Maintains the cleanliness and professional appearance of the store.

Other duties as assigned.

Qualifications:

Outstanding customer service skills

Excellent technical, problem solving, and analytical skills

Exceptional organizational skills

Strong written and oral communication skills

Proficient in Microsoft Office

Work well individually

Ability to work flexible hours, including weekends and holidays

High school diploma or GED

Valid Driver's License

Ability to pass driving, drug, and background screening

Benefits:

Medical, Dental, and Vision Benefits

401K Retirement

Paid Sick Days

Paid Vacation Days

Bonuses

Commissions

Points (Redeemable for Prizes)

More, much more!

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