Job Details

Job Full Description

Position Title: Bilingual Administrative Support

Job Description:

Position Summary: This position plays a crucial role in ensuring efficient and organized communication between patients and medical facilities. This position is responsible for managing case files, following up with patient records, and assisting in the coordination of necessary documentation. The Case Coordinator must have exceptional attention to detail, the ability to multitask, meet deadlines, and work closely with adjusters. Proficiency in computer applications, especially Excel, is essential for this role. In addition, general clerical duties such as mail scanning and data entry are part of the daily responsibilities.

Key Responsibilities:

1. Case File Management:
   
   • Maintain and organize case files, ensuring that all necessary documents and information are up to date.
   • Follow up with case files to ensure the timely progression of each case.
2. Patient-Medical Facility Liaison:
   
   • Serve as a communication link between patients and medical facilities, ensuring that patients receive the necessary information and assistance.
   • Relay relevant information between patients and adjusters as needed.
3. Attention to Detail:
   
   • Pay meticulous attention to detail when handling case files, documents, and data entry to avoid errors and discrepancies.
   • Maintain accuracy and consistency in all work-related tasks.
4. Multitasking:
   
   • Handle multiple tasks simultaneously, including following up on multiple case files, addressing patient inquiries, and assisting with adjuster requests.
5. Deadline Management:
   
   • Ensure that all assigned tasks and responsibilities are completed within established deadlines.
6. Computer Proficiency:
   
   • Possess a strong understanding of computer applications, with a particular emphasis on Excel for data management and analysis.
   • Utilize various software tools for case tracking and document management.
7. Clerical Duties:
   
   • Perform general clerical duties, including scanning mail, data entry, and maintaining organized records.

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Proficiency in computer applications, especially Microsoft Excel.
• Ability to work effectively in a team and collaborate with adjusters and medical facilities.
• Strong multitasking abilities and the capability to work under pressure to meet deadlines.
• Basic knowledge of medical terminology may be an advantage.

• Bilingual in English and Spanish required. The successful candidate must be able to communicate effectively, both verbally and in writing, with English- and Spanish-speaking patients, medical providers, and staff.