Job Details

PrideStaff, a recruiting firm specializing in staffing for Central Oregon businesses, is seeking an Intake Specialist. This position is responsible for scheduling and completing client intakes, high volume data entry and providing clerical support to the team. This is a great contract position that has the ability to extend with one of Klamath Falls social-benefit non-profits. The ideal candidate will have 1-2 years of professional office and customer service experience with a compassionate approach. This is an M-F remote position, with required on-site training, from 8am-5pm. Pay is $16 + DOE per hour.

Perks and Benefits for Intake Specialist:

• Work for one of Oregon’s social-benefit non-profits
• Small and dynamic team
• Immediate work
• Flexible hours 

Intake Specialist Job Duties:

• Obtain client intake, disclosures, surveys, and supporting documentation as needed
• Handle initial screening and eligibility assessment for services and programs
• Communicate effectively with clients and landlords
• Collect relevant documents to support rental payments
• Maintaining payment tracking sheets
• Interact with clients, property owners, partners and the public
• Answer client questions by phone, email, and in-person in a professional and timely manner
• Receive payments for services and process checks and cash
• Maintain and update data collection methods to meet reporting needs in coordination with management and program staff
• Daily data entry in system
• Maintain client communications log (all emails and all phone calls)
• Complies with all company policies, procedures, and safety regulations
• Provide adequate and timely follow-up to clients
• Other duties as assigned

Intake Specialist Job Requirements:

• Must have a minimum of 1-3 years professional office and customer service experience
• High School diploma or GED required
• Bilingual in Spanish and able to read, write and speak fluently is preferred
• Able to read, write and speak fluently in English is required
• Ability to pass acceptable credit check post-offer, pre-employment required
• Experience, paid or volunteer that includes; data entry, application processing, client intake and answering and returning phone calls
• Knowledge of Oregon Landlord/Tenant, Fair Housing, and Equal Access Laws helpful
• Demonstrated data entry ability is required
• High Attention to detail
• Excellent math skills
• Adaptable, and positive in a constantly changing environment
• Ability to maintain a high level of accuracy
• Intermediate Proficiency in Microsoft Excel (Spreadsheet), MS Word, and Minimum typing speed of 45 WPM
• Excellent communication skills, written and oral
• Proficient in using office equipment including, but not limited to, computer, fax machine, copier, internet, letter opener and calculator
• Self-starter who thrives in a fast-paced environment
• Knowledge of issues around low-income and poverty populations
• Occasional kneeling, stooping and bending.  This position is rated as active and regularly requires the individual to lift up to 40 pounds
• Team-oriented with focus on the big picture and company goals
• Strong organizational and planning skills
• 2 Professional References
• Must be comfortable starting in a contract position

Basic Working Conditions:  The employee must be able to sit and/or stand for long periods of time. As a remote position, individuals must be able to work diligently, professionally, and autonomously.